Area Director - Sales, Delhi/Mumbai
Functions as the strategic business development leader of multiple hotels. The candidate will be responsible for property reactive sales (outside of Event Booking Centers), proactive account sales and segment sales, local and social catering sales, business travel sales, reservation sales and destination sales, if applicable. The position shares responsibility for achieving revenue goals, guest and employee satisfaction and the financial performance of the department. Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process. Leads on-property sales functions for a cluster of properties to build long-term, value-based customer relationships that enable achievement of properties’ sales objectives.
Evaluates the participation of properties in the various sales channels (e.g., Market Sales, electronic lead channels, etc.) and develops strong working relationships to maximize each property’s benefits. Proactively positions and markets various properties. Manages the marketing budget to enable development of property specific campaigns, promotions and collateral to drive revenue and meet property objectives. Interfaces with regional marketing communications on regional and national promotions. Develops and implements strategies for a cluster of properties that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer profile and property employees and provides a return on investment to the owners and the company.
Key Skills Required
- Developing & Executing Sales and Marketing Strategies
- Maximizing Revenue & Managing Profitability
- Managing Public Relations
- Building Successful Relationships
- Implementing Exceptional Customer Service
- Gains understanding of each property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
- Executes and supports Customer Service Standards and property’s Brand Standards.
Qualifications
- 2-year degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years’ experience in the sales and marketing or related professional area.
- OR
- 4-year degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years’ experience in the Sales and Marketing, Revenue Management or a related professional area.
- 10–15 years experience in hospitality sales out of which 3 years in an area/multi hotel role