Privacy & Cancellation Policy

 

Cancellation Policy

At BluSalzz Hotels, cancellation terms may vary based on factors such as the selected room rate, length of stay, seasonal demand, occupancy levels, availability, and specific operational requirements of the Hotel.

The applicable cancellation policy for each reservation will be clearly communicated at the time of booking and reiterated in the reservation confirmation. Guests are encouraged to review these terms carefully before finalising their reservation. Any cancellation made through the BluSalzz Hotels website must comply with the cancellation conditions applicable to the specific booking.

As a standard policy, cancellations of guaranteed reservations made within the stated cancellation period, or failure to arrive at the Hotel without prior notice (no-show), may result in cancellation charges. These charges may include room charges, applicable service fees, taxes, and any other charges permitted under prevailing laws and regulations. BluSalzz Hotels reserves the right to debit such charges from the credit card or debit card provided at the time of booking and/or stored in the guest’s account to secure the reservation. 

Reservations booked under special rate plans, promotional offers, advance purchase rates, or discounted products may be subject to separate or more restrictive cancellation conditions. Such conditions will be clearly stated on the respective offer or booking page. In the event of any inconsistency between the standard cancellation policy and the terms applicable to a special rate or promotional offer, the latter shall prevail.

Privacy Policy


1. Our Commitment to Privacy

BluSalzz Hotels Private Limited (“BluSalzz”, “we”, “us”, or “our”) values the trust placed in us by our guests and partners. Protecting your personal information is a core part of delivering a refined and responsible hospitality experience. This Privacy Policy explains how we collect, use, share, and safeguard personal information across our website, reservation systems, and guest interactions. 

By accessing our website or using our services, you acknowledge and agree to the practices described in this Privacy Policy.
 

2. Information We Collect

We may collect personal information in the course of providing hospitality services, including:
a) Guest & Contact Information
  • Full name
  • Email address
  • Phone number
  • Residential or billing address
  • Date of birth (where required for identification or regulatory compliance)​
b) Reservation & Stay Details
  • Booking and stay information
  • Room preferences
  • Special requests
  • Stay history​
c) Payment Information
  • Credit or debit card details processed securely through authorised payment service providers
  • BluSalzz does not retain full card details unless required for operational or legal purposes and permitted under applicable regulations.​
d) Technical & Usage Information
  • IP address
  • Device and browser details
  • Website interaction data
  • Cookies and similar technologies​
e) Communications
  • Emails, calls, messages, and customer support interactions
  • Feedback, reviews, and service-related correspondence​
 

3. How We Use Your Information

Personal information is used strictly for legitimate hospitality and business purposes, including:
  • Processing reservations, payments, and confirmations
  • Managing guest check-ins, stays, and service requests
  • Providing personalised guest experiences where appropriate
  • Communicating important service updates and responses to inquiries
  • Improving our hotels, services, and digital platforms
  • Conducting internal analysis and business planning
  • Sending marketing or promotional communications (where consent has been provided)
  • Complying with legal, regulatory, and tax requirements
 

4. Sharing of Information

BluSalzz does not sell or commercially exploit personal data. Information may be shared only when necessary, including:
  • With trusted service providers such as payment gateways, booking engines, IT vendors, and analytics partners
  • With affiliated properties or operational partners to fulfil reservations and guest services
  • With online travel agencies (OTAs) strictly for reservation management and guest servicing
  • When required by law, regulation, court order, or governmental authority
  • To protect the rights, safety, and security of BluSalzz, our guests, or our partners​ 
All third parties are required to maintain appropriate confidentiality and data protection standards.
 

5. Data Security Measures

We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorised access, alteration, disclosure, or loss. While we take data protection seriously, no electronic system can guarantee absolute security.
 

6. Data Retention

Personal information is retained only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required under applicable laws and regulatory obligations.
 

7. Guest Rights

Subject to applicable laws, guests may request to:
  • Access their personal information
  • Correct or update inaccurate details
  • Opt out of marketing communications
  • Request deletion of personal data, where legally permissible
Requests may be submitted using the contact information provided below.
 

8. External Links

Our website may contain links to third-party websites or platforms. BluSalzz is not responsible for the privacy practices or content of such third-party sites, and guests are encouraged to review their respective privacy policies.
 

9. Updates to This Policy

BluSalzz may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updates will be published on the website and will take effect immediately upon posting.

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